Construction Industry Training Council of Washington
1930 116th Ave. NE
Bellevue, WA 98004
REFUND & CANCELATION POLICY
CANCELATION OF ENROLLMENT
If you have not started training, you may cancel your enrollment with CITC by submitting a written notice of cancelation to the address shown on the enrollment agreement no later than midnight of the fifth day (excluding Sundays and holidays) following your signing the contract, or the written notice may be personally or otherwise delivered to the school within that time. In the event of dispute over timely notice, the burden to prove service rests on the sender.
CITC’s refund policy offers the maximum refund amount allowed by law. The refund amount will be based on the last date of recorded attendance. Some fees, such as NSF fees and/or interest charges are non-refundable.
Official date of termination
The student’s official date of termination shall be the last date of recorded attendance when withdrawal occurs in any of the following manners:
• When CITC receives notice of the student’s cancelation of enrollment, or his/her intent to withdrawal from class.
• When the student is terminated for a violation of a published school policy which provides for termination.
• When the student, without notice to CITC, fails to attend classes for 30 calendar days.
• When a student attending a class that meets in 1 week blocks or 1 month blocks misses 1 full week.
Refund before entering class
1). You will receive a full refund of all monies paid if your enrollment is not accepted by CITC.
2). You will receive a full refund of all monies paid if you cancel your enrollment with CITC by submitting a written notice of cancelation no later than midnight of the fifth day (excluding Sundays and holidays) following your signing the contract. The written notice may be personally or otherwise delivered to the school within that time.
3). After five business days (excluding Sundays and holidays), the school may retain an established registration fee equal to: 10 percent of the total tuition cost, or $100,
whichever is less. Registration fee refers to any fee, however named, covering those expenses incurred by an institution in processing student applications and establishing a student records system.
Refund after entering class
1). If a student terminates during the first week or up to 10 percent of contracted instruction, whichever is less, the school may retain 10 percent of the tuition cost plus a registration fee (equal to 10 percent of the total tuition cost, or $100, whichever is less).
2). If a student terminates after the first week or 10 percent of instruction, whichever is less, but prior to completion of 25 percent of contracted time, the school may retain 25 percent of tuition costs plus registration fee (equal to 10 percent of the total tuition cost, or $100, whichever is less).
3). If a student terminates after completion of 25 percent but prior to completion of 50 percent of contracted instructional time, the school may retain 50 percent of tuition cost plus registration fee (equal to 10 percent of the total tuition cost, or $100, whichever is less).
4). If a student terminates after completion of 50 percent or more of contracted instructional time, the school may retain the full tuition cost plus registration fee (equal to 10 percent of the total tuition cost, or $100, whichever is less).
5). If the school discontinues instruction in any program after a student enters training, including circumstances where the school changes its location, students must be notified in writing of such events and are entitled to a prorated refund of all tuition and fees paid, unless comparable training is arranged for by the school and agreed upon, in writing, by the student. Students entitled to refunds must apply in writing to the school within 90 calendar days of the discontinuance or relocation, and any earned refund must be disbursed by the school within 30 calendar days after receipt of a request.
Termination by the school
A student, who fails to maintain satisfactory progress, violates safety regulations, interferes with other students’ work, is boisterous, vulgar or obscene, under the influence of alcohol or drugs, or does not make timely tuition payment(s), is subject to immediate termination. CITC reserves the right to cancel a class if the number of students enrolling is deemed insufficient.
Such cancelation will be considered a rejection by the school and the student is entitled to a full refund of all monies paid. The terminated student may follow the Grievance Procedures found on page 4 (also listed below).
GRIEVANCE AND COMPLAINT PROCEDURES
Student grievances and complaints must be submitted in writing to the CITC office within 14 days of the occurrence. Grievances or complaints will first be addressed by CITC’s President or Vice President of Education. Appeals to any decision regarding the grievance may be made to the CITC Board of Trustees. The CITC Board has final authority on all issues pertaining to classroom training and administration.
After a decision has been made by the CITC Board, if a student chooses to pursue the grievance further, a complaint may be made to the Workforce Training and Education Coordinating Board via mail at PO Box 43105, Olympia WA 98504; via phone at (360) 709-4600; or via email at pusa@wtb.wa.gov.
ACKNOWLEDGEMENT OF COMPLAINT PROCESS BY
STUDENT
1). The school has explained the grievance/complaint process to me. I can find the process on page 4 of the catalog.
2). I know I should first try to resolve a complaint with my instructor or school administrator.
3). I understand nothing prevents me from contacting the Workforce Board at 360-709-4600 at any time with a concern or complaint, and complaint forms are: http://wtb.wa.gov/PCS_Complaints.asp.
4). I understand that I have one year to file a complaint from my last date of attendance.
5). I further understand that in the event of a school closure, I have 60 days to file a complaint.
6). I also understand that complaints are public records.
7). Finally, I acknowledge that details about the complaint process, my rights, and any restrictions on the time I have to file a complaint can be found at http://wtb.wa.gov/PCS_Complaints.asp.Image/Media Consent and Release
This is a request for consent to record your image and/or video presence for use in CITC’s marketing materials including CITC’s website, videos, catalogs, brochures, flyers, electronic communications, etc.
REMEMBER inclusion of your image, video presence or details is voluntary and you should not complete this consent and release form if you do not freely agree to the terms.
I do hereby grant CITC the right to use, publish and reproduce, for all purposes, my image and/ or video presence in promotional and/or educational materials. I further agree that my name and identity may be revealed in descriptive text or commentary in connection with the image(s). I authorize the use of these materials indefinitely without compensation to me. I understand that all negatives, positives, prints, digital reproductions and video and audio recordings shall be the property of CITC.
I give this consent voluntarily.
I understand that by signing below, I am acknowledging that I have read and understand this consent and release form, and have been given a copy to retain for my records.
ADDENDUM: 2021-22 Refund and Cancelation Policy for Hybrid Education
REFUND & CANCELATION POLICY FOR
DISTANCE LEARNING (ONLINE) AFTER ENTERING CLASS
1. If a student cancels after the fifth calendar day (excluding Sundays and holidays) but before the school receives the first completed lesson, the school may keep only a registration fee of either fifty dollars or an amount equal to fifteen percent of the tuition, but no greater than a registration fee of one hundred fifty dollars.
2. If a student terminates after the first 10 percent of instruction, whichever is less, but prior to completion of 25 percent of contracted time, the school may retain 10 percent of tuition costs plus registration fee (equal to 10 percent of the total tuition cost, or $150, whichever is less).
3. If a student terminates after completion of more than one week or 10 percent of instruction, whichever is less, but prior to completion of 25 percent of contracted instructional time, the school may retain 25 percent of tuition cost plus registration fee (equal to 10 percent of the total tuition cost, or $150, whichever is less).
4. If a student terminates after completion of 26 percent of instruction but prior to completion of 50 percent or more of contracted instructional time, the school may retain 50 percent of tuition cost plus registration fee (equal to 10 percent of the total tuition cost, or $150, whichever is less).
5. If a student terminates after completion of 50 percent or more of contracted instructional time, the school may retain the full tuition cost plus registration fee (equal to 10 percent of the total tuition cost, or $150, whichever is less).
6. If the school discontinues instruction in any program after a student enters training, including circumstances where the school changes its location, students must be notified in writing of such events and are entitled to a prorated refund of all tuition and fees paid, unless comparable training is arranged for by the school and agreed upon, in writing, by the student. Students entitled to refunds must apply in writing to the school within 90 calendar days of the discontinuance or relocation, and any earned refund must be disbursed by the school within 30 calendar days after receipt of a request.
ACKNOWLEDGMENT BY STUDENT
I understand and accept that any contract for training I enter into with the above-named school contains legally binding obligations and responsibilities.
I understand and accept that repayment obligations will be placed upon me by any loans or other financing arrangements I enter into as a means to pay for my training.
I understand that the enrollment contract I enter into shall not be binding or take effect for at least five days, excluding Sundays and holidays, following the last date such a contract is signed by the school and myself, provided that I have not entered classes sooner.
